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February 9, 2024

The Digital Shift: How Remote Work is Influencing Humanitarian Interventions

Man and woman video calling on a screen


In the evolving landscape of humanitarian aid, a significant transformation is underway due to the increasing adoption of remote work. This shift, accelerated by the COVID-19 pandemic, is redefining how aid organizations operate, particularly in conflict and post-conflict zones. While certain roles, notably those involving direct human interaction like refugee education or physical aid distribution, still require a physical presence, remote work is proving to be a game-changer in many aspects of humanitarian interventions.

The Transformation of Humanitarian Interventions

Remote work, leveraging digital strategies and tools, has become crucial in humanitarian sectors for swift global crisis response. Platforms like ClickUp, Slack, and G-Suite enable remote coordination even in challenging conditions. For instance, a digital platform can quickly assemble a team of global experts to address a sudden humanitarian crisis, highlighting the significance of remote work in urgent, time-sensitive scenarios.

Advantages of Digital Integration in Jusoor's Humanitarian Efforts

  1. Expanded Reach: Digital tools have allowed Jusoor to extend support to previously inaccessible areas.
  2. Instantaneous Data Processing: We now collect and analyze data in real-time, enhancing the speed and relevance of our response.
  3. Global Collaboration: Digital platforms enable us to unite global experts, coordinating efforts across geographical distances.

Case Study: Azima - Digital Education in Crisis

The Azima project exemplifies the potential of remote interventions in education. When the pandemic led to school closures in Lebanon, Azima quickly adapted to online and home-based learning for over a thousand Syrian refugee children using WhatsApp. The initiative reached 900 students, demonstrating significant academic progress and engagement.

Adaptation and Evolution with Azima 2.0

In response to ongoing challenges, Azima 2.0 evolved to provide smartphones, internet access, and resources for continuous learning, focusing on holistic child development.

Challenges and Considerations

  1. Ethical Concerns: We carefully assess the impact of our online methods to ensure they align with our mission.
  2. Technological Barriers: We strategize around issues like unreliable internet and power, especially in remote areas.
  3. Security Issues: Increased reliance on the internet necessitates heightened data and privacy protection measures.
  4. Timezone Challenges: Coordinating across different time zones can be complex, requiring careful planning and flexibility.

Personal Insights from My Role at Jusoor

In my role at Jusoor, I have witnessed firsthand the transformative power of remote work. The 2023  Ramadan Campaign stands out as a prime example of the efficacy of remote collaboration in humanitarian efforts. The entire planning and execution of this campaign, although culminating in a video shoot at the Chalhoub - Jusoor Jeb Jennine Center in Lebanon, was orchestrated remotely by our global team spread across Lebanon, Turkiye, Canada, the UK, Jordan, and the US. The diverse geographic locations of our team members brought a rich array of perspectives, significantly enhancing the campaign's inclusivity and global appeal.

Despite the complexity of coordinating across different time zones and locations, we leveraged digital tools like Slack and ClickUp to maintain seamless communication and project management. This approach allowed us to efficiently overcome the logistical challenges of planning and executing a large-scale campaign remotely. The success of the Ramadan campaign, achieved through this innovative remote collaboration, underscores the potential and adaptability of digital strategies in enhancing the reach and impact of humanitarian interventions.

Looking Ahead: Recommendations for NGOs

As the humanitarian sector leans towards a hybrid model of in-person and remote work, it's vital to balance these approaches thoughtfully. Here are some tips for NGOs:

  1. Embrace Flexibility: Adapt to the evolving landscape by integrating remote work where feasible.
  2. Maintain Human Connection: Ensure that roles requiring direct interaction continue to receive the human touch they necessitate.
  3. Overcome Digital Challenges: Develop strategies to address technological and security challenges effectively.


The future of humanitarian aid lies in a hybrid approach, combining the benefits of on-the-ground operations with the expansive potential of digital platforms. As we embrace this transition, it's crucial to integrate remote work thoughtfully and ethically, ensuring a steadfast commitment to the communities we serve.

Additional Resources

These resources are curated to enhance your understanding and engagement with the digital transformation in the humanitarian sector. From the practicalities of social media to the intricacies of digital strategy in nonprofits, these tools will provide you with the knowledge to innovate and adapt to the digital age. They aim to equip you with the skills, insights, and perspectives necessary to leverage technology effectively in humanitarian work.

Online Courses and Certifications:

Reports and Publications:

Platforms and Tools:

Organizations and Think Tanks:


Blogs and Websites:

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