Azima, Refugee Remote Education, Sprint Review

A diagnostic study documenting the steps taken to implement Azima, and review the effectiveness of online education delivery for refugee children amid Covid-19.

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This report presents Jusoor's WhatsApp-Assisted Learning Program, a response to the educational challenges faced by displaced Syrian children during the COVID-19 pandemic. Through a series of exploratory activities, the program aims to understand the effectiveness of delivering lessons and psychosocial support via WhatsApp, with the ultimate goal of providing continuous education to out-of-school refugee children. This review reflects on the initial findings, barriers to engagement, and the potential impact on learning outcomes, setting the stage for further development and scaling of the program.

Published: January 2021
Language: English
Authors: Suha Tutunji, Michèle Boujikian, Alice Carter, and Grace Atkinson
Commissioned by: Jusoor
Tutunji, S., Boujikian, M., Carter, A., & Atkinson, G. (2021). Jusoor’s WhatsApp-assisted learning programme: Sprint review 1. Jusoor & EdTech Hub.
azima sprint review

A sneak peak of the data
you will find in the report


WhatsApp, when used alongside other support platforms, emerges as a vital tool for delivering education to refugee children during crises.


Identified critical gaps in assessments, data collection, and parent communication, emphasizing the need for comprehensive solutions.


Affirms WhatsApp's role while highlighting avenues for improvement in content delivery and engagement strategies.

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About Jusoor

Jusoor, which means "bridges" in Arabic, is an international NGO with the mission of “Maximizing the potential of Syrian youth through education”.

Founded in 2011 by Syrian Diaspora in the private sector, Jusoor is a unique model of humanitarian intervention known for its innovative approach, dynamic and continuously improving programs, high-velocity execution, and the strength of its global partnerships. We believe in lean impact, and hold ourselves accountable for being nimble and responsive to the realities of Syrian children and youth on the ground and in the diaspora.

Jusoor is a non-political, non-religious non profit organization and is globally registered as a US 501c3 in the US, and a charitable organization in Canada, the United Kingdom, Jordan and Lebanon.

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