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Social Media Community Assistant

Communications Department
Reports to:
Content Writer
Full-time (40 hrs/wk)
12 months
Date of Commencement:
Contract Type:
Consultancy Contract
Preferred Time Zone:
GMT +2
Deadline to Apply:
Friday, July 7, 2023

About Jusoor

Jusoor, which means "bridges" in Arabic, is an international NGO with the mission of “Maximizing the potential of Syrian youth through education”. Founded in 2011 by Syrian Diaspora in the private sector, Jusoor is a unique model of humanitarian intervention known for its innovative approach, dynamic and continuously improving programs, high-velocity execution, and the strength of its global partnerships. We believe in lean impact, and hold ourselves accountable for being nimble and responsive to the realities of Syrian children and youth on the ground and in the diaspora. We are also non-political, non-religious and globally registered in the US, Canada, UK, Jordan and Lebanon.

Over the last 12 years, Jusoor has been bridging the opportunity gap for war- and displacement- affected children at each developmental stage through to their early career. Through our 4 programs – Refugee Education, Scholarships, Entrepreneurship  and Career Development — we have impacted the lives of over 15,000 children and youth through creating diverse and meaningful educational pathways in the Middle East, US, UK, Europe, and Asia; trained over 2,000 entrepreneurs; and empowered over 600 businesses and startups through mobilizing over 23million USD in global support. Our specialized and committed team of 25 staff and 50 frontline educators work passionately to empower and elevate generations of Syrian youth.

Join our

Communications Department

and Make an Impact

Join our Communications Team and experience a dynamic and purpose-driven environment focused on amplifying the voices of those we serve. Collaborate with passionate individuals who share a common goal of raising awareness, advocating for change, and sharing compelling stories of resilience and hope. Together, we can make a real difference in the lives of Syrian children and youth, ensuring they have access to quality education and a brighter future.

About the Role

As a Social Media Community Assistant, you'll create compelling content across social media platforms, including authentic videos and engaging storytelling. Stay updated with social media trends, develop innovative strategies, and curate impactful content showcasing our global impact. Engage with our audience, respond to comments, and maintain a positive community environment. Monitor and evaluate social media metrics, make data-driven recommendations, and collaborate with the team to align efforts. This role will collaborate closely with and report to the Content Writer.

Key Responsibilities:

Content Creation

  • Create compelling storytelling content that resonates with our target audience across various social media platforms.
  • Shoot videos from the ground with a personal and handheld style, providing authentic and relatable content.
  • Stay up-to-date with the latest social media trends, tools, and platform updates, and apply this knowledge to develop innovative social media strategies.
  • Coordinate with community members globally to curate and share content that showcases the impact of our organization worldwide.
  • Create short, snappy videos that capture attention and drive engagement in line with the latest social media video formats.
  • Develop personas for the characters in our social media content to foster a sense of connection and storytelling.
  • Stay informed about industry best practices and emerging social media trends to enhance our social media presence continuously.

Community Engagement

  • Post regularly and consistently across our social channels, ensuring a diverse mix of content types (text, images, videos, etc.) to keep our audience engaged.
  • Utilize social media features such as highlights, guides, channels, and more to enhance our content presentation and user experience.
  • Attract current and new audiences through proactive engagement, outreach to potential new followers, and community-building efforts on social media.
  • Monitor and moderate conversations on our social media platforms to maintain a positive and engaging community environment.
  • Engage with our audience by responding to comments, messages, and inquiries in a timely and professional manner.

Monitoring & Evaluation

  • Monitor and analyze social media metrics and insights to assess the performance of content and make data-driven recommendations for improvement.


  • Collaborate closely with the Content Writer, Designers, and other team members to align social media efforts with overall communications strategies.


  • Strong written and verbal communication skills in English and Arabic.
  • Access to a computer or laptop with high-speed internet
  • Strong social media trends skills, and experience navigating various phone editing software and apps.
  • Ability to effectively collaborate with other remotely-based team members while also being self-motivated and able to work independently.
  • Demonstrates respect for diverse identities, including strong multicultural awareness and gender-sensitive behavior as a member of a global team.

Required Skills and Experience

1. Core Qualifications

  • Demonstrated passion for and knowledge of social media platforms, including but not limited to Instagram, Facebook, Twitter, LinkedIn, and YouTube.
  • Familiarity with social media features and tools, such as highlights, guides, channels, stories, and live streaming.
  • Knowledge of current social media trends, best practices, and emerging platforms.

2. Technical Skills

  • Experience as Social Media Community Manager or similar role for a minimum of 1 - 2 years
  • Strong understanding of social media analytics and the ability to interpret data to inform content strategies.
  • Basic video shooting and editing skills, with a focus on creating authentic and engaging content.

3. Experience & Education

  • Written and spoken fluency in Arabic & English and ability to translate between both languages.

Culture, Values & Expectations

At Jusoor, we place integrity, accountability, and respect at the core of our values. Jusoor is an equal-opportunity employer committed to creating a welcoming work environment. Jusoor does not discriminate on the basis of age, race, gender, religion, marital status, disability, or sexual orientation. People with disabilities and people of all gender identities are encouraged to apply.

Why Work with Us

  • Energetic, diverse and all-star team to work with and learn from
  • Generous paid time off and parental policies
  • Yearly professional development stipend for courses, conferences, learning materials, and a variety of training opportunities across the organization.
  • Opportunities for creativity and directing your career path within the organization

Learn more about Jusoor and the team behind it

How to Apply

How to Apply

Submit your application including your CV/resume by July 7th, 2023.


* Applications that do not follow the above instructions will not be considered. We will review your application and if shortlisted, will invite you for an interview._

Submit your application including your CV/resume by July 7th, 2023.


* Applications that do not follow the above instructions will not be considered. We will review your application and if shortlisted, will invite you for an interview._

Join the Team, Apply Now
Join the Team, Apply Now
Job opening closes on
July 7, 2023
at GMT midnight

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